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Difficult Conversations: How to Discuss What Matters Most
Whether dealing with an underperforming student, negotiating with a supervisor, or disagreeing with a colleague, we attempt or avoid difficult conversations every day. This day-long workshop, led by Sheila Heen, Harvard faculty member and co-author of the NY Times bestseller Difficult Conversations, will provide key insights to managing the tough conversations you face as an educator with less stress and more success. Come with your administrative team, your building leadership team, your teacher leadership team, or on your own and learn how to:
· decipher the underlying structure of every difficult conversation,
· manage defensiveness (yours and theirs),
· listen for the meaning of what is not said, and
· move from emotional reactions to productive problem solving.
About the presenter:
Sheila Heen is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995. Sheila’s corporate clients include Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, AT&T and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.
Sheila has spent more than 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of two New York Times
bestsellers: Difficult Conversations: How to Discuss What Matters Most (Penguin 2nd ed 2010), and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Penguin 2014). She has written for the Harvard Business Review, for the New York Times as a guest expert and as a Modern Love writer.
Sheila has appeared on shows as diverse as Oprah and the G. Gordon Liddy show, NPR, Fox News, and CNBC’s Power Lunch. She has spoken at the Global Leadership Summit, Nordic Business Forum, Apple, Google, and Microsoft. Her articles have appeared in the New York Times, Harvard Business Review, Fortune, Harvard Negotiation Journal and Real Simple.
Sheila is a graduate of Occidental College in Los Angeles and Harvard Law School. She is schooled in negotiation daily by her three children.